With so many cool and exciting cloud storage features with CX, sometimes you can lost in the navigation process or experience an issue you need some assistance with. Enter the CX Support Center, your one-stop resource for anything CX-related, complete with a Knowledge Base full of oft-talked-about topics where you can discuss CX with both our team and other users.
If you don’t find the answer to your question by perusing the Knowledge Base, file a support request on our page. Free users will be contacted by a live representative via e-mail within 48 hours, and paid users will be contacted within 24 hours (to become a paid user for as little as $2.99 a month, which adds on CX Rewind to your account, go here.) Our support team will do their best to solve your issue, but if it requires more action, the team may request log files to forward to engineering. Our goal is to resolve all tickets within 72 hours.
Remember to head to the Knowledge Base before you file a ticket — it’s a good place to look for tips and tricks posted by other users and also a great place to look for answers before submitting a ticket or to post helpful information and feature suggestions. We monitor the Knowledge Base daily and post updates as they come, and we usually make announcements every week or so as new features and known issues are found.
Have a topic you want featured on the Support Page? Let us know what you’d like to learn about here in the comments.